The Utilization of Knowledge Management for Accelerating Technology Development – POSCO Case Study

by Yong-Mal Jo, Chae-Sung Jeong, Byung-Hee Lee

Publisher - POSCO, Pohang, South Korea, Myanmar-POSCO Steel Co.

Category - General Novel

The purposes of knowledge management in POSCO are to organize scattered knowledge, a vast amount of knowledge and know-how owned by individual employees and systems into systematic company’s intellectual property, to uplift work efficiency and productivity by providing the knowledge to the ones who need and when needs and to cultivate knowledge workers to retain competitive strength of global top level. According to KM(Knowledge Management) promotion stages, POSCO has passed by activating KM and learning organization, is now under way to improve performance. POSCO KM consists of process controlling life cycle of knowledge, reward system, KMS(Knowledge Management System) and culture relevant to user’s mind and change management program. This study will explain know-how how to develop these constituents of KM successfully. That is 96.8% of employees surveyed claimed that KM helped improve their work efficiency. Our study indicates that KM improved work speed by 32% on the average. Particularly, CoP(Community of Practice) activities by raising interests and creating new knowledge are divided into Job Learning CoP, Integrated Knowledge CoP, Information Exchange CoP and Sharing Work Standards CoP in order to prevent accidents and disasters, have made possible accelerate to create integrated knowledge supporting problem solving and to improve the competency of individuals and the organization through autonomous learning in the production process.

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